FAQs

Estimated fulfillment time:  

  • T-shirts, tanks, hoodies (2-7 business days not including shipping time)
  • Hats (2-7 business days not including shipping time)

 


 

Do you have a retail store in Syracuse?

    • Not at this time. We are a Syracuse-centric online clothing company. (We offer FREE SHIPPING!)

Do you do custom orders?

  • We do! Whether you're looking to order in bulk or have a design created to fit your need, we're ready! Just contact us and let us know what you're looking for.

When will I receive my order?

  • It takes 2-7 business days to process your order + selected shipping method on top of that. 

 I have a problem with my order - what do I do?

  • Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to syrclothingco.llc@gmail.com

What if I don't get a confirmation email?

  • Once you place an order with us you should receive a confirmation email saying that your order has been placed. 
  • If you can’t see it - check your spam folder! They often get lost in there.
  • If you’ve checked your inbox and your spam folder and still can’t find a confirmation email within 24 hours, please contact us via email at syrclothingco.llc@gmail.com and let us know so we can help you out!

  Do you offer free shipping?

  • Yep! Just use the code 'FREESHIPPING' at checkout

Can I cancel my order? / Can I make changes to the order?

  • All orders are final - we cannot cancel orders once they have started production.

What is your return policy?

  • Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received (a photo will be required). For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
  • Please use the size guides to choose your correct size for all clothing. Since we don't store inventory, our clothing items are printed as soon as an order comes in. This means we are unable to accept returns for sizing issues. Thanks for your support and for understanding!

Estimated shipping delivery times:

  • Orders are fulfilled within 1-5 business days of confirmation. Shipping time afterwards is indicated below
  • USA: 3-7 business days
  • Canada: 7-10 business days
  • World: 10-20 business days

Care instructions:

  • We use a DTG printing process on our clothing so we suggest following the care instructions. These instructions will help you take care of your printed garments properly.

    Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

    DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

    Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.